Privacy Policy

Attention: By using our website, you (the visitor) agree to allow third parties to process your transactions. We identify your IP address to determine your location for the purpose of currency conversion. You also consent to having this currency stored in a session cookie on your browser (a temporary cookie that is automatically removed when you close your browser). This is necessary to ensure that the selected currency remains consistent and stable while browsing our website, allowing prices to be converted to your local currency.

PRIVACY AND SECURITY POLICY

All products in our store are delivered to you by VitalGlam. Our company may collect personal data for various purposes. Below, it is explained how and in what ways the collected personal data is gathered and how this data is protected. Personal information (such as name-surname, company details, phone number, address, or email addresses) is collected by our store as part of the natural course of business when members fill out various forms and surveys during the membership process or on our store.

Our company may send campaign information, new product details, and promotional offers to its customers and members periodically. Members can make all kinds of selections regarding whether to receive such information during membership, and after logging in, they can change this selection in the account information section or through the link in the notification email.

Personal information sent electronically by our members to our store during the approval process or via email will not be disclosed to third parties, except for purposes and scope as determined by our "User Agreement" with our members.

To identify system-related issues and to resolve any issues or disputes that may arise regarding the services provided, our company records and uses the IP addresses of its members. IP addresses can also be used to identify users in a general way and to gather comprehensive demographic information.

Our company may use the information requested for purposes outside the scope of the Membership Agreement, directly or through individuals with whom it cooperates, for direct marketing purposes. Personal information may also be used to contact the user when necessary. The information requested by our company or provided by the user or information about transactions made on our store may be used for various statistical evaluations, creating databases, and market research, provided that the identity of our members is not disclosed.

Our company undertakes to keep confidential information strictly private and confidential, to consider this as a confidentiality obligation, to ensure and maintain confidentiality, and to take all necessary measures and exercise due diligence to prevent any or all of the confidential information from entering the public domain or being unauthorizedly used or disclosed to a third party.

CREDIT CARD SECURITY

Our company prioritizes the security of credit card holders who shop on our e-commerce sites. Your credit card information is never stored in our system.

There are two things you should pay attention to when entering the transaction process to understand that you are on a secure site. One is a key or lock icon at the bottom line of your browser. This indicates that you are on a secure web page, and all your information is encrypted and protected. This information is only used as directed during the sales process. Credit card information used during the shopping process is encrypted with the 128-bit SSL (Secure Sockets Layer) protocol and transmitted to the relevant bank for verification. If the card is approved, the shopping process continues. Since no information about the card can be viewed or stored by us, it is prevented from being obtained by third parties under any circumstances.

The reliability of the payment/invoice/delivery address information of orders placed online with a credit card is checked by our company against Credit Card Fraud. Therefore, for the first-time orders placed on our e-commerce sites, the accuracy of financial and address/telephone information must be confirmed before the procurement and delivery stage of the order can proceed. If necessary, the credit cardholder may be contacted, or the relevant bank may be contacted for verification.

Only you can access and change all the information you provide during membership. If you secure your member login information, it is impossible for others to access and change your information. For this purpose, it is ensured that you move within the 128-bit SSL security area during membership transactions. This system is an international encryption standard that is virtually impossible to break.

Internet shopping sites with a helpline or customer service and where a clear address and telephone details are indicated are more preferred today. In this way, you can obtain detailed information on all issues that may concern you and gain more accurate information about the reliability of the company providing the online shopping service.

Note: We recommend paying attention to whether the company’s clear address and telephone details are listed on internet shopping sites. If you are shopping, note all the phone/address details of the store you purchased the product from before making the purchase. If you are unsure, confirm by calling before shopping. On all our online shopping sites, all information about our company and its location is indicated.

MAIL ORDER CREDIT CARD INFORMATION SECURITY

The identity and credit card information you send to us via mail-order will be stored by our company under the privacy principle. This information is stored for 60 days against possible objections regarding the withdrawal of money from the credit card by the bank and is then destroyed. Since there is no charge other than the amount of the approved mail-order form you sent us for the products you ordered, it does not pose any risk because you can naturally object to the bank and prevent the payment of this amount.

THIRD-PARTY WEBSITES AND APPLICATIONS

Our store may link to other sites within its website. Our company is not responsible for the privacy practices or content of the sites accessed via these links. The advertisements published on our company’s website are distributed to our users through our business partners who engage in advertising. The principles of the Privacy Policy stated in this agreement relate only to the use of our store and do not cover third-party websites.

EXCEPTIONAL CASES

In the following limited cases, our company may disclose users' information to third parties outside the provisions of this "Privacy Policy." These situations are limited to:

1. Complying with obligations brought by laws, decrees, regulations, etc., which are issued by the competent legal authority and are in force;
2. Fulfilling and implementing the requirements of the "Membership Agreement" and other agreements entered into with our store users;
3. Requesting information about users within the scope of an investigation or inquiry duly conducted by the authorized administrative and judicial authority;
4. When it is necessary to provide information to protect the rights or security of users.

EMAIL SECURITY

Never write your credit card number or passwords in any emails you send to our store's Customer Service regarding any of your orders. Information contained in emails can be seen by third parties. Our company cannot guarantee the security of information transmitted from your emails under any circumstances.

BROWSER COOKIES

Our company may obtain information about users visiting our store and using the website via a technical communication file (Cookie). The aforementioned technical communication files are small text files sent by an internet site to the user’s browser to be stored in the main memory. The technical communication file simplifies the use of the internet by storing the status and preferences about the site.

The technical communication file helps to obtain statistical information about how many people visited the site, for what purpose, how many times a person visited the site, and how long they stayed on the site, and helps to dynamically generate advertisements and content from user-specific pages. The technical communication file is not designed to retrieve data or other personal information from your main memory or email. Many browsers are designed to accept technical communication files at first, but users can change their settings to warn them when a technical communication file is sent or to block such files.

Our company may change the provisions of this "Privacy Policy" at any time by posting them on the site or by sending an email to users or publishing them on its site. The provisions of the Privacy Policy come into effect on the date they are published.

For any questions or suggestions regarding our privacy policy, you can email info@vitalglam.shop. You can reach us through the following contact information of our company.

Company Name: VitalGlam

Email: info@vitalglam.shop